Champagne One is committed to protecting your privacy and advising you about how we use your information. This policy explains how and when we use your personal information, along with your rights and how we keep it secure.
If you have any questions about this policy, or any of our privacy practices, please contact us by e-mailing info@champagneone.co.uk, or writing to us at:
Data Protection
Champagne One
25 Ovenden Road
Halifax
HX3 5QG
Alternatively, you can telephone us on 0808 168 2858.
Who are we?
We are Champagne One, a company registered in England and Wales under company number 9911052. Our registered office is 25 Ovenden Road, Halifax HX3 5QG and we provide online retail of champagne, wines, whisky etc. For clarity, we are also the Data Controller.
How do we collect your information?
We collect your information when you interact with us, which includes:
> Sending us a message on our website, or contacting us by phone, e-mail or post about any of our services;
> When you use our website, for example browse through our pages;
> Speaking to us through the ‘Live Chat’ function on our website;
> When you sign up to our services, for example if you sign up for our newsletter
How do we use your information?
We use your information to:
> Communicate with you about the latest champagne offers which we feel may be of interest to you and to which you have agreed to receive;
> Process our invoicing and packaging arising from the orders you have made, or issue reminder emails for products that you have shown an interest in (i.e. Added to your basket), but then not completed your order,
> Notify you via email with the tracking details to your parcel(s).
> Notify you of any changes to the services that we provide;
> Seek your views or comments on services that we offer;
How long do we keep your information for?
We will only ever keep information for as long as needed to fulfil the original purpose. For example, if you speak to us via our LiveChat system, we will only ever retain the chat history for the duration of the chat – as we have no reason to store it longer. Some information (for example invoices) we are required to retain for legal reasons for a specific length of time.
If you would like to understand how long a specific piece of information is retained for, we encourage you to get in contact with us.
Who has access to your information?
We will never sell, rent or pass your information onto any third parties without your permission.
If you communicate with us via our LiveChat function on the website, the information collected will include your name, IP Address and any message(s) communicated with us.
We collect your invoice payments via Direct Debit, your details (name, address and direct debit details) will be handled by our third-party payment processor (SagePay). Their privacy policy can be found by clicking here: https://www.sagepay.co.uk/policies/privacy-policy
If, for whatever reason, we are required to hold passwords or other details for your systems (such as to allow us to support your servers), this will always be kept in an encrypted format to which only Champagne One will have access to.
Cookies and E-Mail Review Invitations through TrustPilot
We use cookies to improve our website and provide a more personalised service to you. Cookies are small files that are stored on your computer to recognise when you visit us, and track how you use our website (including which pages you visit). This analysis, provided by Google Analytics, allows us to develop and improve our website to become more user friendly. You can prevent analytics collection by turning off Cookies in your web browser.
You can also adjust the settings for this site by clicking the link below:
Alongside this, we also use cookies to provide important functionality to our website, which includes providing the ability to make online purchases. This includes cookies for the shopping cart, which records which items you have added to your basket. We also use cookies for the purposes of tracking which products you have shown an interest in (i.e. through adding them to your basket), and if you have an account with us, we may issue reminder emails about these products (i.e. by inviting you to complete your purchase). You have the right to opt out of this by following the steps in the Opt-out section of this policy, or by contacting us. Alongside this, cookies are used to remember when you are logged into our site.
None of our cookies contain identifable personal information.
We also use cookies to allow a third-party (Google) to deliver personalised adverts to you across the internet, based on what you look at on our site. This feature, provided by Google Dynamic Remarketing, uses cookies (which again cannot be used to identify you) to serve these adverts to you. You can opt out of this feature at any time by clicking here to view Google's Ad Settings. Alternatively, you can opt out by visiting the Network Advertising Initiative opt-out page.
In addition, we use third-party cookies from TrustPilot to automatically email you requesting that you leave a review. These cookies are only used for this purpose. You can find out more about how TrustPilot use your information by clicking here: https://support.trustpilot.com/hc/en-us/articles/360001390267--Quick-guide-to-privacy-for-reviewers and you can opt-out of receiving review invitations by clicking the Unsubscribe link in the TrustPilot e-mail, or by following the instructions here: https://support.trustpilot.com/hc/en-us/articles/204024733-How-to-unsubscribe-and-resubscribe-to-review-invitation-emails
You can turn off cookies using your web browser Settings or Options pages. You can also visit the ‘Help’ function in your browser to show you how to turn them off. Please note that turning off cookies may restrict your use of our website, or affect the way in which it operates. Please contact us if you have any queries about how cookies are used.
Opting out
You can choose whether you want to receive marketing information from us. If you place an order through our online channel, your email address may be used to send you information of products that you may be interested in. If you receive an e-mail from us, you can opt-out at any time by clicking the unsubscribe link at the bottom of the e-mail. Additionally, you can change your choices by:
Writing to us: 25 Ovenden Road, Halifax, HX3 5QG
Phoning us: 0808 168 2858
E-Mailing us: info@champagneone.co.uk
How you can access your information, and your rights
It is important that your information that we obtain is kept up-to-date and accurate. If you feel that any of your information has changed (for example your address, or telephone number), please contact us by e-mailing info@champagneone.co.uk, or writing to us at Data Protection, Champagne One, 25 Ovenden Road, HX3 5QG. Alternatively, you can telephone us on 0808 168 2858.
You also have the right to access any information that we hold about you by contacting us using the details above. There is no charge for this, and we will fulfil your request within 30 days. You can also ask us to transfer this data to a third-party (for example another online retailer), or ask us to stop, erase or restrict processing your information. Again, please contact us if you wish to exercise these rights.
You also have the right to complain to the supervisory authority (the ICO) if you are not satisfied with how we use your data, or have another type of complaint regarding data protection. To do this, please click here to visit the ICO website, or call 0303 123 1113.
16 and under
If you are aged 16 or under, please ask permission from your parent or guardian before providing us with your personal information.
Changes to this policy
We may change this policy to reflect new features or services that we provide; regularly check this page to stay up to date. However, we will always let you know (for example by e-mailing you) about any changes to the way we use your information.